Ray LEI

11+ years of technical support experience with Linux-based media distribution systems. An outstanding record of customer satisfaction from multiple high-profile enterprise customers.
Excellent problem-solving skills and performance analysis, software/hardware/network troubleshooting, and reliability analysis skill.
Excellent communication skills to coordinate with multiple functional departments to get jobs done under minimal supervision.
Excellent skills with Linux system admin, TCP/IP network, software development and Cloud Compute, and tireless enthusiasm to learn more technologies.

Act as primary focal to lead the technical support effort on multiple Linux-based media distribution system products with more than 65,000 devices operating non-stop every day for high-profile airline customers with global prize-winning reputations.
Lead the software deployment tasks to plan, arrange, trial, manage, and monitor the software release rolling out to products distributed onboard more than 100 aircraft flying globally which generates multi-billion revenue for the customers.
Communicate and manage technical discussions among stakeholders across multiple functional departments internally and externally, including Account Management, Branding, PMO, Operation Services, Product Support, Software / Hardware Engineering, System Integration Engineering, Media and Content Provider, Customer Engineering and more.
Diagnose and troubleshoot technical issues, including infrastructure, Linux OS, software application, hardware, TCP/IP Network, MySQL database, API, and log review. Research and identify solutions to address issues experienced by customers.
Properly escalate unresolved issues to appropriate internal teams, track system issues through to resolution within agreed time limits, and communicate back to customers.
Mentor internal team members and customer personnel.

Selenium & BeautifulSoup to fetch data from internal websites so as to trigger alerts on the operation incidents automatically.
Using BeautifulSoup to scrape data and manipulate Spotify playlist via API.
Using Kiwi API to scrape for low flight rate.
Using Stock API to scrape data and alert users via Twilio SMS API.
Using BeautifulSoup to scrape Amazon prices and send email alerts.
Using Tkinter to create a Flash Card application.
SQLite database analyzes system performance with SQL query and Openpyxl to automatically populate the performance report.
Program Blackjack, Snake, Pong, Frog Cross game project with Turtle package.
Contributed to Github open source projects.

AWS Certified SysOps Administrator – Associate	AWS
AWS Certified Developer – Associate	AWS
AWS Certified Solutions Architect – Associate	AWS
Google IT Support Certificate	Google
Google Data Analytics Professional Certificate	Google
Open Source Software Development, Linux and Git Specialization	The Linux Foundation
100 Days of Code: The Complete Python Pro Bootcamp for 2022	Udemy
Pragmatic System Design	Udemy
Google IT Automation with Python Specialization	Google
Python for Everybody	Coursera
Web Application Technologies and Django	Coursera
PostgreSQL for Everybody	Coursera
REST API Design, Development & Management	Udemy